This document outlines the terms and conditions governing:
- The use of our website.
- Any other related agreement or legal relationship with us.
By using our website, you agree to be bound by these Terms of Service. Please read this document carefully.
Our website is provided by:
Secure Insight Pty Ltd
Contact: Jason Kann
Email: connect@secureinsight.com.au
Please be aware that some sections of these terms may only apply to specific types of users. Where this is the case, it will be clearly stated within the relevant clause. Unless otherwise specified, these terms apply to all users of our website.
The terms in this section apply generally to your use of our website, unless otherwise stated. Specific or additional conditions may apply in certain situations and will be noted in this document.
By using our website, you confirm that:
- You are at least 18 years old.
- You are not located in a country that is subject to an Australian or New Zealand government embargo or designated as a "terrorist-supporting" country.
- You are not on any Australian or New Zealand government list of prohibited or restricted parties.
Account Registration
To access certain features of our service, you may need to register an account by providing complete and accurate information. You can also use some parts of our service without an account, which may limit functionality.
You are responsible for maintaining the confidentiality of your login details and should choose strong passwords as recommended by our website.
By registering, you agree to accept full responsibility for all activities that occur under your username and password. You must immediately notify us using the contact details provided if you believe your personal information, account, or login details have been compromised, disclosed, or stolen.
Conditions for Account Registration
Account registration on our website is subject to the following conditions:
- You may not register accounts using bots or other automated methods.
- Unless explicitly stated otherwise, you may only register one account.
- Your account must not be shared with others unless specifically permitted.
Account Termination
You can close your account and stop using our service at any time by contacting us using the details provided in this document.
Account Suspension and Deletion
We reserve the right to suspend or delete your account at any time, without notice, if we deem your activity inappropriate, offensive, or in violation of these terms.
Suspension or deletion of your account will not entitle you to any compensation, damages, or reimbursement.
If your account is suspended or deleted due to reasons attributable to you, you remain responsible for paying any applicable fees or charges.
Content on the Website
Unless otherwise indicated, all content on our website is owned by or licensed to us.
We strive to ensure that the content on our website complies with all relevant laws and respects the rights of others. If you believe your rights are being infringed, please report the issue using the contact details provided in this document. This is without prejudice to any legal rights you may have.
Rights Regarding Content on Our Website – All Rights Reserved
We own and reserve all intellectual property rights in and to all content on our website.
You may not use this content in any way that is not necessary or implied for the proper use of our service.
Specifically, and without limitation, you may not copy, download, share (except as explicitly permitted below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer,
assign to third parties, or create derivative works from the content on our website. You also may not allow any third party to do so through your account or device, even unknowingly.
Where explicitly stated, you may download, copy, and share certain content from our website for personal and non-commercial use, provided you correctly acknowledge copyright and other required attributions.
Any statutory limitations or exceptions to copyright under Australian and New Zealand law remain unaffected.
Access to External Resources
Our website may provide access to external resources provided by third parties. You acknowledge and agree that we have no control over these resources and are not responsible for their content or availability.
The terms and conditions of those third parties, including any rights granted in their content, govern your use of these external resources.
Acceptable Use
You may only use our website and service within the scope of what is provided for under these terms and applicable Australian and New Zealand law.
You are solely responsible for ensuring that your use of our website and service does not violate any laws, regulations, or the rights of third parties.
We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of:
- Violating laws, regulations, or these terms.
- Infringing on the rights of third parties.
- Significantly impairing our legitimate interests.
- Offending us or any third party.
Paid Products
Some of our products require payment. Details regarding fees, duration, and specific conditions are outlined below and in the relevant sections of our website.
Product Description
Prices, descriptions, and availability of products are detailed in the relevant sections of our website and may be subject to change without notice.
While we aim for accuracy in presenting products on our website, representations (including graphics, images, colours, and sounds) are for illustrative purposes only and do not guarantee the exact characteristics of the purchased product.
The specific characteristics of the product you choose will be outlined during the purchasing process.
Purchasing Process
The purchasing process includes all steps from selecting a product to submitting your order.
Order Submission
When you place an order, the following applies:
- Submitting an order constitutes an offer to enter into a contract with us and obligates you to pay the specified price, including taxes and any additional fees and expenses detailed on the order page.
- If the purchased product requires action from you, such as providing personal information or specific requests, submitting the order confirms your agreement to cooperate accordingly.
- After submitting your order, you will receive a confirmation that your order has been received. All communications regarding your purchase will be sent to the email address you provided.
Prices
During the checkout process and before you submit your order, you will see a clear breakdown of all charges, including any fees, taxes, and delivery costs (where applicable).
Prices displayed on our website include all applicable fees, taxes, and costs.
Methods of Payment
Details of accepted payment methods are provided during the purchasing process.
Certain payment methods may be subject to additional conditions or fees, which will be detailed in the relevant section of our website.
Retention of Product Ownership
Any products ordered will remain our property until we have received full payment of the purchase price.
Delivery
Products will be delivered to the address you provide and in the manner specified in the order summary.
Upon delivery, please inspect the contents and report any issues promptly using the contact details in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.
Goods are delivered to the following countries: Australia / New Zealand / Pacific Islands.
Estimated delivery times are provided on our website or during the purchasing process.
Delivery Times:
Estimated delivery times are typically between 3-7 business days for metropolitan areas.
Deliveries to regional or remote areas may take longer.
Failed Delivery
We are not responsible for delivery errors caused by incorrect or incomplete information provided by you during the purchasing process, nor for any damage or delays after delivery to a carrier arranged by you and not offered or recommended by us.
If the goods are not received or collected at the specified time or within the specified period, they will be returned to us. We will contact you to arrange a second delivery attempt or to agree on an alternative course of action.
Unless otherwise agreed, any delivery attempts after the second will be at your expense.
Right to Cancel (for Consumers in Australia and New Zealand)
If you qualify as a consumer under Australian or New Zealand Consumer Law, you may have certain rights to cancel a contract within a specified period. These rights are in addition to any statutory guarantees that cannot be excluded under law.
Exercising Your Right to Cancel
To exercise any right to cancel you may have, you must clearly inform us of your decision. You can do this by using a cancellation form (if provided) or by any other clear statement. You must notify us before the end of any applicable cancellation period.
- For goods, the cancellation period (if applicable) typically ends 14 days after you or a designated third party takes physical possession of the goods.
- For multiple goods ordered together and delivered separately, the cancellation period (if applicable) typically ends 14 days after you or a designated third party acquires physical possession of the last good.
Effects of Cancellation
If you validly cancel a contract, we will reimburse you for all payments we received from you, including any delivery costs (except for any additional costs arising if you chose a delivery method other than our standard delivery).
We will process your reimbursement without undue delay and no later than 14 days after we are informed of your decision to cancel. We will make the reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
… on the Purchase of Physical Goods
Unless we have offered to collect the goods, you must return them to us or to a person authorised by us without undue delay and in any event not later than 14 days after the day on which you communicate your cancellation to us.
The deadline is met if you send back the goods before the 14-day period has expired. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You will bear the direct costs of returning the goods.
Consumer Guarantees under Australian and New Zealand Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian and New Zealand Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure is minor, we will supply the service again to you or fix the problem.
For goods, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These guarantees are in addition to any voluntary warranties offered by us.
To the extent permitted by Australian and New Zealand law, our liability to you is limited.
Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act 1993 (CGA) or any other law that cannot be excluded, restricted or modified by agreement.
Indemnification
To the maximum extent permitted by law, you agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or arising from your breach of these terms, your violation of any third-party rights, or your culpable misuse of our service.
Limitation of Liability
Subject to any non-excludable rights you may have under the ACL or CGA, our liability to you for any loss or damage arising out of or in connection with these terms or your use of our website and service is limited to the re-supply of the services or the payment of the cost of having the services re-supplied. Where the services are goods, our liability is limited to the replacement of the goods, the supply of equivalent goods or the payment of the cost of replacing the goods or acquiring equivalent goods.
We will not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if we have been advised of the possibility of such damages.
Our total liability to you for all claims arising out of or in connection with these terms or your use of our website and service will not, in aggregate, exceed the total amount paid by you to us (if any) in the 12 months preceding the event giving rise to the liability.
No Waiver
Our failure to enforce any right or provision under these terms will not constitute a waiver of that right or provision. No waiver will be considered a continuing waiver of that term or any other term.
Service Interruption
To maintain optimal service levels, we reserve the right to interrupt the service for maintenance, updates, or other necessary changes, with reasonable notification where possible.
We may suspend or discontinue the service within legal limits. If the service is discontinued, we will take reasonable steps to assist you with withdrawing your personal data and will respect your rights under applicable law regarding continued product use and compensation.
The service may be unavailable due to events beyond our reasonable control, such as infrastructure failures or power outages.
Service Reselling
You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, whether granted directly or through a legitimate reselling program.
Privacy Policy
Information regarding the use of personal data can be found in our website’s Privacy Policy.
Intellectual Property Rights
Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property.
All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors and are protected by applicable laws and international treaties related to intellectual property.
Changes to the Terms
We reserve the right to modify these terms at any time, and we will inform you of any changes.
Such changes will only apply to your relationship with us from the date the changes are communicated to you.
Your continued use of the service after the effective date of any changes will signify your acceptance of the revised terms. If you do not agree to the changes, you must stop using the service and terminate any agreement with us.
The previous version of these terms will govern the relationship prior to your acceptance of the changes. You can request a copy of any previous version from us.
Where legally required under Australian or New Zealand law, we will provide you with advance notice of when modified terms will take effect.
Assignment of Contract
We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all of our rights or obligations under these terms, provided that your legitimate interests are considered.
Any provisions regarding changes to these terms will apply accordingly.
You may not assign or transfer your rights or obligations under these terms without our prior written consent.
Contact
All communications regarding the use of our website should be sent using the contact information provided in this document.
Severability
If any provision of these terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect.
Governing Law
These terms are governed by the laws of Queensland, Australia, where we are based, without regard to its conflict of laws principles.
Prevalence of National Law
Despite the above, if the laws of Australia or New Zealand provide for mandatory consumer protection provisions that are more favourable to you, those provisions will prevail.
Venue of Jurisdiction
The courts of Queensland, Australia, will have non-exclusive jurisdiction over any dispute arising from or related to these terms, subject to any non-excludable rights you may have under the ACL or CGA to bring an action in your local jurisdiction.
Surviving Provisions
Our agreement will remain in effect until terminated by either you or us. Upon termination, the provisions in this document that, by their nature, are intended to survive termination or expiration will continue in effect, including but not limited to:
- Your grant of licenses under this document will survive indefinitely.
- Your indemnification obligations will survive for a period of five years from the date of termination.
- The disclaimer of warranties and representations, and the limitations of liability, will survive indefinitely.
Online Dispute Resolution for Consumers
- Delivery: Delivery region to include Australia, New Zealand, and the Pacific Islands.